Jiro can develop your website or web app to your every wish.
This includes a fixed step-by-step plan:
• Analysis: during a few conversations we map out the wishes of you as a customer and determine whether tailor-made modules are needed for your website. You will learn why it's important to have an updated computer and a good webbrowser (like Firefox or Chrome). After which Jiro will send you a proposal/offerte. Before building Jiro will send you an invoice for 25% of the total costs.
• Design: Jiro offers a couple of different standard graphic designs (‘Basic’) or... creates a wireframe design for each page based on the desired corporate identity and style (‘Premium’). Accessibility and usability of the website are the starting point. Any custom designs are copyright protected and owned by Jiro. Each website footer will link to Jirosworld.
• Content: In consultation with the customer, Jiro fills the application with content or the customer does this her/them-self with support from Jiro. A short ‘quickstart’ manual will be sent, which can be expanded later, depending on which modules/plug-ins/extensions your website uses. In consultation Jiro can provide users with 1 day of training and provide links to documentation.
• Development: the design is integrated into the CMS. Any custom modules are developed. Small simple sites are put Live/online immediately. Bigger tailor-made sites have a Test server: which means that during development, the customer can monitor progress in a dedicated test environment that is only accessible to the customer. In this way, the customer can monitor developments, but above all also check whether functions are implemented according to their own wishes. When developing the website, the accessibility and technical optimisation for search engines are of course taken into account.
All websites come with an SSL certificate (https). During development changes can still be made and asking questions is free. The customer needs to buy a domainname and hosting space themselves with their own bankaccount (usually at Vimexx), so it becomes their own property, and provide Jiro with log-in details for development and setting up email boxes.
• Queer web development: Jiro’s development policies are queer, meaning: no unethical plug-ins, no unethical privacy cookies (meaning: Jiro does not build embedded Facebook or other cookies that will follow visitors's complete webhistory), and no inacessible designs (for people with disabilities) are made. All of Jiro's websites operate on ethical servers (they are NOT in Israel like for example Wix servers are). All software is open source and can be changed by other webdevelopers, and ALL the website accounts belong to the customer (=you own your domain name, your hosting space, your SSL certificate, your Helpdesk account, your business e-mailaddresses, your Stripe/iDeal and PayPal accounts) and any other account in order to make the website function (such as your own Wordpress account and possibly a Google Analysis account).
• Testing: this is the final phase. The functioning of the website is tested by Jiro, by the customer, and external testers in all modern web browsers and will work on desktops a well as on smaller mobile devices like smartphones. If technical issues arise during testing, Jiro will solve these. After this the website is officially finished.
• Oplevering / Delivery: the delivery date is the closing phase of the website project. You will receive a delivery-mail with a list of the technical and functional aspects of your site + all of your login accounts in 1 overview. Any questions after delivery will be considered as new issues. After the delivery date Jiro will no longer change or add anything for free; asking questions will cost the helpdesk fee. Jiro will send you a BTW/VAT invoice for the remaining 75%.
• Helpdesk: during the development stages the Helpdesk ticket/question system (Trello) is free; after delivery asking questions will cost anywhere between 20 euros and 65 euros an hour, depending on the complexity of your website (content-questions are 20 €/h and coding/programming can get up to 65 €/h). All questions must be asked by the client as new cards in Trello. Jiro does not offer telephone helpdesk calls. Videocalls through Teamviewer are reserved for special problems only. In Trello you will receive an answer within 2 business days, during office hours. If a solution is too difficult to explain Jiro will sometimes make tutorial helpdesk videos that can be viewed with private links. Jiro will send you a BTW/VAT invoice for any costs once every 2 weeks, with a spreadsheet that shows which questions were asked and how much time it took to solve.
• Maintenance: Jiro does NOT offer continuous maintenance contracts (no SLA: Service Level Agreement) for the technical maintenance of your website. Help is only offered when asked for.
The web changes fast and websites are guaranteed to work until the next big update comes along, usually 2 years, but most websites will run fine for 15 years or longer. Jiro uses open source CMS's to develop your website. This means that software is being further developed by external parties. Jiro delivers stand-alone Concrete5 websites with NO maintenance. Wordpress sites and their plug-ins are updated automatically. Downtime of a site depends on the host’s (Vimexx) servers and is outside of our scope. If you want more 'uptime' or more protection, you can buy a more expensive hosting package at Vimexx (independant from Jiro).
• Of course Jiro can also help you with the expansion of functions and give advice about the content of your website during Helpdesk hours, but if you want to have new features, it is wiser to ask for a new project 'offerte.'